Privacy Policy

BeyoundExtra Tech Pvt Ltd (“Beyound”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy applies exclusively to the Beyound Wallet service, which allows you to load money from your credit card into a digital wallet and subsequently transfer those funds to any bank account of a beneficiary (the “Wallet Service”).

This Policy explains what personal data we collect, how we use it, who we share it with, and your rights when you use the Wallet Service. It supplements the general Beyound Privacy Policy and, in case of any conflict concerning the Wallet Service, this Policy shall prevail.

By using the Beyound Wallet, you agree to the practices described in this Privacy Policy.

• Scope and Applicability

• This Privacy Policy applies to:

• Wallet Users: Individuals who register for and use the Beyound Wallet to load funds from a credit card and transfer money to bank accounts.

• Beneficiaries: Individuals or entities that receive transfers from a Beyound Wallet.

• The Wallet Service includes:

• Loading money from a credit card into the Beyound Wallet.

• Storing wallet balance and transaction history.

• Transferring funds from the wallet to any valid bank account.

• Video KYC and other identity verification processes.

• Transaction receipts and customer support.

• Important Restriction: Funds credited to the Beyound Wallet cannot be withdrawn from the wallet or converted into cash. They may only be used for onward bank transfers.

• Information We Collect

• Information You Provide Directly

• When you register for or use the Beyound Wallet, we may collect:

• Identity & Contact Information: Full name, email address, phone number, date of birth, and residential address.

• KYC Information (mandatory for wallet usage):

• PAN (Permanent Account Number)

• Aadhaar number (for identity verification)

• Proof of identity and address (e.g., Voter ID, Passport, Driving Licence)

• Video KYC Recording: A live video recording of you, along with your identification documents, as required by RBI and NPCI guidelines for prepaid payment instruments (PPIs).

• Wallet Transaction Details: Credit card information, wallet balance, transfer amounts, beneficiary bank account details (account number, IFSC code, beneficiary name), and transaction timestamps.

• Communications: Records of your interactions with our customer support team.

• Information Collected Automatically

• When you use the Wallet Service, we automatically collect:

• Log Data: IP address, device type, operating system, browser type, app version, and timestamps.

• Usage Data: Screens visited, features used, transaction history, and referral sources.

• Location Data: Approximate location derived from IP address or GPS (if you grant permission).

• Information from Third Parties

• We may receive information about you from:

• Payment Processors & Card Networks: To authorise and settle credit card loads.

• KYC Verification Agencies: To validate your Aadhaar, PAN, and other identity documents through secure, government-approved APIs.

• Banking Partners: For fund settlement, reconciliation, and fraud monitoring.

• Video KYC Service Providers: To facilitate the live video verification process and store the recording securely.

• How We Use Your Information

• We use your information solely to provide, improve, and secure the Wallet Service. Specific purposes include:

• Wallet Loading: To process credit card load transactions into your wallet.

• Wallet Transfers: To facilitate transfers from your wallet to designated beneficiary bank accounts.

• Identity Verification (KYC): To perform mandatory Video KYC and document verification in compliance with RBI’s Prepaid Payment Instrument (PPI) guidelines and anti-money laundering (AML) regulations.

• Fraud Prevention & Security: To detect and prevent unauthorised transactions, money laundering, or other financial crimes. This includes monitoring for prohibited cash-out or withdrawal attempts.

• Customer Support: To respond to your queries, resolve disputes, and provide transaction updates.

• Communication: To send you transaction confirmations, balance alerts, and important service-related notices.

• Service Improvement: To analyse usage patterns, troubleshoot issues, and enhance the user experience.

• Legal Compliance: To comply with applicable laws, court orders, or regulatory directives (including RBI, NPCI, and tax authorities).

• We do not use your data for marketing purposes related to the Wallet Service unless you have explicitly consented to receive such communications.

• **Legal Basis for Processing **

• We process your personal data on one or more of the following legal bases:

• Performance of a Contract: To provide the Wallet Service you have requested (loading, transferring, etc.).

• Compliance with Legal Obligations: To meet mandatory KYC, AML, PPI, and tax reporting requirements.

• Legitimate Interests: To prevent fraud, ensure security, and improve our services, provided such interests do not override your privacy rights.

• Consent: Where you have given consent for specific processing activities (e.g., marketing, optional data sharing).

• How We Share Your Information

• We share your personal data only as necessary to deliver the Wallet Service and as permitted by law:

• With Banking Partners & Payment Processors: To authorise credit card loads, settle funds, and process bank transfers.

• With KYC Verification Agencies: To verify Aadhaar, PAN, and other identity documents through secure, government-approved APIs.

• With Video KYC Service Providers: To facilitate the live video verification process; recordings are stored encrypted and used only for compliance.

• With Regulatory or Law Enforcement Authorities: When required by law or in response to a legal request (e.g., anti-money laundering reporting).

• With Service Providers: Third parties that help us host the platform, analyse data, or provide customer support (under strict confidentiality obligations).

• We do not sell your personal data to third parties.

• We do not share your wallet balance or transaction details with unrelated third parties except as required by law.

• Data Security

• We implement robust security measures to protect your information:

• Encryption: All sensitive data (including credit card details, KYC documents, and video recordings) is encrypted in transit (TLS/SSL) and at rest.

• Access Controls: Only authorised personnel have access to personal data, and they are bound by confidentiality obligations.

• Fraud Monitoring: Real-time monitoring systems flag suspicious transactions (e.g., attempts to withdraw wallet funds to cash).

• Aadhaar & PAN Protection: Aadhaar numbers are collected only for verification via UIDAI-authorised APIs and are never stored in plain text. PAN data is similarly protected.

• Video KYC Security: Video recordings are stored in encrypted form, access is logged, and they are retained only as long as required by law.

• While we strive to protect your data, no system is completely secure. You are responsible for keeping your login credentials confidential.

• Data Retention

• We retain your personal data only as long as necessary for the purposes set out in this Policy, or as required by law.

• Transaction Data: Retained for at least 8 years (or as prescribed by tax/regulatory requirements) to comply with financial record-keeping and AML obligations.

• KYC Data: Aadhaar, PAN, and Video KYC recordings are retained only as long as mandated by RBI/UIDAI regulations (typically for the duration of the wallet relationship plus a statutory period) and are securely deleted thereafter.

• Wallet Account Data: If you close your wallet account, we will retain your data for a period of up to 30 days to complete pending transfers, after which we will delete it unless a longer retention is required by law.

• Your Rights and Choices

• Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.

• Correction: Rectify inaccurate or incomplete information.

• Deletion: Request deletion of your data, subject to legal retention requirements (note that KYC data may be retained longer).

• Restriction: Ask us to limit processing in certain circumstances.

• Portability: Receive your data in a structured, machine-readable format.

• Withdrawal of Consent: Withdraw any consent you previously gave (e.g., for Aadhaar verification or Video KYC), though this will result in immediate closure of your wallet as KYC is mandatory.

• To exercise these rights, contact us at support@beyound.in or through the in-app help section. We will respond within 30 days.

• Use of Cookies and Similar Technologies

• When you access our website or app for the Wallet Service, we use cookies and similar technologies to:

• Keep you logged in during your session.

• Understand how you interact with our platform.

• Improve performance and security.

• You can manage cookie preferences through your browser or device settings. Disabling certain cookies may affect functionality.

• Children’s Privacy

• Our Wallet Service is intended for users who are at least 18 years of age. We do not knowingly collect personal data from children under 18 without parental consent. If you are a parent or guardian and believe we have inadvertently collected data from a minor, please contact us so we can delete it.

• International Data Transfers

• Beyound operates primarily in India, and your data is stored on servers located in India. Video KYC processing may involve service providers located within India only. If we engage third-party service providers located outside India, we ensure appropriate safeguards (such as standard contractual clauses) are in place to protect your data.

• Changes to This Privacy Policy

• We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any material changes will be communicated to you via email or a prominent notice on our platform. The “Last Updated” date at the top of this Policy indicates when it was last revised. Continued use of the Wallet Service after the effective date constitutes acceptance of the updated Policy.

• Grievance Redressal

• If you have any concerns regarding the handling of your personal data in connection with the Beyound Wallet, you may contact:

• Grievance Redressal Officer (GRO) Mr. Vinod Kumar Email: vinod@beyound.in Phone: +91 8069240024 Address: First Floor, Building No. 138, 4th Main Road, Industrial Town, Rajajinagar, Bangalore North, Bangalore – 560010, Karnataka, India

• We will acknowledge your complaint within 48 hours and strive to resolve it within 7 working days.

• Contact Us

• For any questions about this Privacy Policy or our data practices related to the Beyound Wallet, please contact us:

• Email: support@beyound.in Phone: +91 90004 00804 (Customer Support Helpline) In-App: Help & Support (select “Wallet”)

• By using the Beyound Wallet Service, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

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