TERMS OF USE

1. Our Role

BeyoundExtra Tech Private Limited (“Beyound”, “we”, “us”, or “our”) is an independent payments technology company incorporated in India. References to “Beyound,” “we,” “us,” or “our” refer to BeyoundExtra Tech Private Limited.

Beyound provides a technology platform that enables registered users (hereinafter referred to as “User,” “you,” or “your”) to make payments using credit cards for legitimate purposes, including but not limited to personal or professional transactions (collectively, the “Services”).

By accessing or using the Beyound platform, including its mobile application, website, or any associated interfaces (collectively, the “Platform”), you agree to be bound by these Terms of Use and the Privacy Policy, each of which is incorporated herein by reference.

When initiating a transaction through the Platform, you confirm and represent that a valid, bona fide relationship exists between you (the User) and the intended beneficiary (such as a vendor or service provider), and that the payment reflects the genuine and agreed value of a lawful transaction. Beyound does not verify, validate, or investigate the authenticity of such relationships or the accuracy of the transaction amounts. You remain solely responsible for ensuring that all transaction details—including the beneficiary’s name, bank account number, and IFSC code—are accurate and complete.

Beyound acts strictly as a technology and payment facilitation platform and does not provide banking, lending, credit underwriting, or financial advisory services, except as expressly stated in these Terms. To enable the Services, Beyound may engage third-party service providers, including payment gateways, banks, card networks, or other regulated intermediaries. Such third parties operate independently and may be governed by their own terms, conditions, and privacy policies, which you are encouraged to review separately. Beyound shall not be responsible for the acts, omissions, or services of such third-party providers beyond its role as a facilitator.

Beyound is not a school, college, university, educational institution, or any entity that provides educational services. The Platform serves solely as a payment facilitation intermediary between Users and third-party Beneficiaries. Beyound has no affiliation with, and does not act as a representative or agent of, any school, educational institution, or other Beneficiary. Any payments made through the Platform to educational institutions are transactions between the User and the respective institution; Beyound’s role is limited to facilitating the transfer of funds.

2. Definitions

For clarity in these Terms of Use:

“Platform” means the Beyound app, website, APIs, and associated systems enabling digital payments.

“User” means any person or entity using the Platform to initiate payments.

“Beneficiary” means the individual or organization receiving the payment.

“Transaction” means any payment instruction initiated through the Platform.

“Third-Party Service Providers” means any external entity engaged by Beyound to facilitate payment, verification, authentication, or compliance activities.

3. Eligibility

By registering with Beyound, you confirm that: a. You are at least 18 years of age and legally competent to enter into binding contracts.
b. You are not barred under applicable laws or regulations from accessing the Platform.
c. You authorize Beyound to collect and verify your KYC details and credit score, as required for risk evaluation.
d. You are responsible for maintaining accurate account information.
e. If you permit others to use your account, you remain liable for their actions and any resulting obligations.

4. Acceptable Use Policy

You agree not to use the Platform for any unlawful or prohibited activity, including but not limited to:

Engaging in fraud, money laundering, or prohibited transactions.

Making payments for fictitious or unverifiable purposes.

Uploading harmful or malicious content (malware, viruses, or unauthorized scripts).

Impersonating another person or providing false information.

Self-Payment Prohibition: Initiating any transaction where you are also the Beneficiary, or where funds are directed—directly or indirectly—to any bank account that you own, co-own, control, or in which you hold a beneficial interest. Such self-directed transactions are strictly prohibited and will be treated as a material breach of these Terms, regardless of the stated purpose of the payment.

Beyound reserves the right to suspend, restrict, or terminate your account immediately in case of any suspected misuse or regulatory non-compliance.

5. KYC and Verification

Beyound may require you and/or the Beneficiary to provide KYC documentation such as PAN, Aadhaar, bank statements, or other identity proofs to comply with RBI and NPCI guidelines.

You are responsible for the accuracy and authenticity of such documents. Beyound reserves the right to reject or suspend transactions if documents are invalid, incomplete, or unverifiable.

6. Authorization and Payment Processing

By initiating a transaction, you authorize Beyound to:

Debit your chosen payment method (credit card, debit card, etc.).

Route funds to the Beneficiary’s verified bank account after applicable fees and deductions.

Share necessary information with banks, gateways, or compliance authorities as needed.

If the payment fails due to incorrect details or any other reason, Beyound will refund the amount (after deducting applicable charges) to your source account.

7. Transaction Terms

Transactions initiated from your account are treated as authorized by you. You must ensure that the Beneficiary’s account details are correct. Beyound will not be liable for misdirected payments. In case of fraudulent or unauthorized activity caused by your negligence, Beyound bears no responsibility. Beyound may delay, suspend, or cancel a transaction if it suspects fraud, security threats, or regulatory violations.

Beneficiary Account Non-Ownership Declaration: By initiating any transaction through the Platform, you explicitly confirm and agree that: (a) you are not the owner, co-owner, authorized signatory, joint holder, or beneficial holder of the Beneficiary’s bank account to which the payment is being directed; (b) the Beneficiary is a distinct third party with whom you have a genuine, lawful transaction relationship; and (c) you are not using the Platform to transfer funds to yourself, directly or through any intermediary.

Any false representation under this clause constitutes a material breach of these Terms, may constitute fraud under applicable law, and will result in immediate suspension of your account and may be reported to relevant regulatory and law enforcement authorities.

8. Fees and Charges

Transaction Fees: Beyound may charge a convenience or service fee per transaction, disclosed at the time of payment.

Third-Party Charges: Any additional fees imposed by banks, networks, or card issuers (e.g., currency conversion, interest, or late fees) shall be borne by you.

Fee Revisions: Beyound reserves the right to revise its fees with prior notice via in-app or email communication. Continued use of the Platform implies consent to revised fees.

9. Rewards and Cashback

Beyound may, from time to time, introduce cashback or reward-based promotional offers for eligible transactions made through the Platform.

Cashback eligibility, amount, and disbursal timelines will be governed by the respective campaign terms displayed within the app.

Cashback on Credit Card Bill Payments: Users are eligible for a single cashback of up to ₹500 (2%) per calendar month on qualifying credit card bill payments made through the Beyound Platform.

Beyound reserves the right to modify, withdraw, or discontinue any cashback or promotional offer at its sole discretion, without prior notice.

Cashback credited erroneously or resulting from invalid transactions may be reversed without notice.

10. Tax Obligations (TDS)

You are responsible for complying with applicable tax laws, including deduction and deposit of Tax Deducted at Source (TDS).

Beyound does not compute, deduct, or remit TDS on your behalf. All liabilities, penalties, or consequences arising from tax non-compliance rest solely with you.

11. Data Protection and Privacy

Your data is handled in accordance with Beyound’s Privacy Policy, which forms an integral part of these Terms.

Data Storage: Personal and transactional data is securely stored and processed.

Data Sharing: Your data may be shared with regulatory authorities, payment partners, or fraud-monitoring agencies as required.

Data Retention: Information will be retained only as long as legally necessary or operationally required.

12. Refunds and Chargebacks

Refunds: If a transaction fails before reaching the Beneficiary’s account, the amount (minus processing charges) will be refunded to your source account.

No Refund Post-Credit: Once funds are settled in the Beneficiary’s account, refunds will not be processed.

Chargebacks: If a transaction is disputed or reversed by your card issuer, the Beneficiary will be responsible for reimbursing Beyound for the amount and any penalties.
Failure by the Beneficiary to cooperate in a chargeback investigation within three (3) working days may result in permanent debit or account action.

13. Wrongful or Excess Credits

In the event that funds are wrongfully credited to your account or a Beneficiary’s account due to any technical error, processing fault, or system malfunction, Beyound reserves the right to:

Reverse or recover such excess or wrongful amounts; and

Suspend or place future payments on hold until the excess amount is successfully recovered or adjusted.

You agree that any wrongful credit does not create a valid claim or entitlement in your favor, and you undertake to cooperate fully in facilitating the reversal or recovery of such funds.

This clause is enforceable in accordance with applicable Indian laws, including Section 72 of the Indian Contract Act, 1872 (money paid under mistake or coercion).

14. Limitation of Liability

To the maximum extent permitted by law:

Beyound shall not be liable for any direct, indirect, incidental, or consequential damages arising from use of the Platform.

Beyound is not responsible for disputes between Users and Beneficiaries or errors caused by inaccurate information provided by Users.

Beyound’s aggregate liability shall not exceed the total fees paid by you for the disputed transaction.

15. Force Majeure

Beyound shall not be held liable for delays or failures due to events beyond its reasonable control, including but not limited to natural disasters, government actions, cyberattacks, or network outages.

16. Termination of Access

Beyound may, at its sole discretion, suspend or terminate your account or restrict access to the Platform without notice in cases of:

Fraudulent or suspicious activity
Breach of these Terms
Regulatory or security concerns

Any pending transactions may be cancelled, and refunds (if applicable) will be processed as per the refund policy.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of India.

Arbitration: Any dispute shall be settled by a sole arbitrator appointed under the Arbitration and Conciliation Act, 1996, seated in Bengaluru, India.

Jurisdiction: Subject to arbitration, the courts of Bengaluru shall have exclusive jurisdiction.

18. Indemnity

You agree to indemnify and hold harmless Beyound, its directors, employees, and affiliates from any loss, claim, penalty, or damage arising from:

Misuse of the Platform;
Provision of false or inaccurate information;
Non-compliance with applicable laws or tax obligations.

19. Waiver of Rights

You waive all claims against Beyound for any loss or liability arising from:

Unauthorized access or misuse of data (except where caused by gross negligence);
Disputes with Beneficiaries or third parties;
Errors in transaction details entered by you.

20. Modifications

Beyound reserves the right to modify, amend, or replace these Terms at any time without prior notice. The revised version will be published on the Platform, and continued use will be deemed acceptance of the updated Terms.

21. Grievance Redressal

For any queries, concerns, or complaints, you may contact our Grievance Team:
Email: support@beyound.in
Customer Support Hours: Available 24x7 for assistance.

22. Acceptance

By using the Beyound Platform, you acknowledge that you have read, understood, and agreed to these Terms of Use and the Privacy Policy. If you do not agree, you must discontinue use of the Platform immediately.